General Questions
1. What is One Way Coffee?
One Way Coffee is a speciality coffee roastery founded by Saulo and Lillian Santos. We source the finest coffee beans from around the world, roasting them in small batches to order. This ensures every cup you brew is fresh, full of flavour, and crafted exactly the way you like it.
2. How is your coffee roasted?
All our coffee is roasted to order in small batches. We believe in preserving the natural flavours of the beans without over-roasting or burning them. This means you’ll always experience the rich, distinct characteristics of each coffee origin.
3. What makes One Way Coffee different from other roasters?
At One Way Coffee, our goal is to offer the freshest and highest-quality coffee possible. Each batch is roasted to order, ensuring you receive your coffee at its peak. We also focus on providing a personalised experience—you can customise your roast level and grind size to suit your exact taste and brewing method. Whether you prefer a light, medium, or dark roast, we offer flexibility that allows every cup to be tailored to you.
Coffee and Product Questions
4. What kinds of coffee beans do you offer?
We offer both single-origin speciality coffee beans from renowned coffee-growing regions and expertly crafted speciality blends. Each product is carefully selected and roasted to bring out the best flavours, with multiple roast and grind options to suit your taste.
5. What roast levels do you offer?
We provide three roast levels to suit different brewing preferences:
- Medium Light Roast: A brighter coffee with acidity and subtle notes of milk chocolate and fruit. Best for filter or pour-over methods.
- Medium Roast: Smooth milk chocolate notes with balanced acidity and sweetness. Ideal for cafetière, AeroPress, and drip methods.
- Medium Dark Roast: Rich and robust with hints of toasted caramel, best for espresso or cafetière.
Some of our coffees allow you to choose your roast level, offering you flexibility to match your brew style.
6. When is the best time to consume my coffee after roasting?
Coffee needs time to rest after roasting for the best flavour. Medium to medium-light roasts need to rest for at least 3 days, while darker roasts should rest for a minimum of 5 days. Allowing the coffee to rest helps the flavour develop, resulting in a more balanced and enjoyable cup.
7. Can I choose my grind size?
Yes! We offer multiple grind sizes based on your brewing method:
- Whole Bean: For grinding fresh at home.
- Coarse Grind: Ideal for cafetière and cold brew.
- Medium Grind: Suitable for drip coffee makers, pour-over, and AeroPress.
- Fine Grind: Perfect for espresso machines and shorter AeroPress brews.
8. How do I know which roast and grind are right for me?
If you’re unsure, we’d love to help! Contact us, and we’ll guide you in selecting the best roast and grind based on your brewing method and taste preferences.
9. How much coffee do you sell at a time?
Our standard package size is 250g per bag, but you can select larger quantities on the product page to suit your needs.
10. Do you offer speciality blends?
Yes, we offer a range of speciality blends alongside our single-origin coffees. We will also be adding more products in the near future.
Ordering and Shipping Questions
11. When will my coffee be roasted and shipped?
We roast all coffee to order to guarantee freshness. Orders placed by Sunday are roasted on Monday and shipped on Tuesday, while orders placed by Wednesday are roasted on Thursday and shipped on Friday.
12. How long does shipping take?
Shipping times depend on your location. Typically, orders within the UK arrive within 2-3 business days after shipping. You will receive a notification when your order has been dispatched.
13. Do you offer subscriptions?
Yes! We offer a weekly coffee subscription so you’ll always have freshly roasted coffee delivered to your door. You can adjust your roast, grind, and quantity preferences based on your needs.
14. Can I modify or cancel my order?
When you finish your order, you have the option to create an account. This allows you to log in and manage your order and subscription options. If your coffee has already been roasted, we won’t be able to cancel that order, but you can modify future subscriptions or upcoming orders via your account.
15. Do you ship internationally?
We primarily ship within the UK at the moment. However, if you’re outside the UK and interested in ordering, please get in touch with us and we’ll do our best to assist.
Other Questions
16. How should I store my coffee?
For optimal freshness, store your coffee in an airtight container in a cool, dry place, away from direct sunlight. We recommend not storing your coffee in the fridge or freezer, as this can affect the flavour.
17. How can I contact you?
We love hearing from our customers! If you have any questions or feedback, feel free to drop us a message via our contact page, or email us at info@onewaycoffee.co.uk.